Privacy Policy

1. This Privacy Policy applies to https://www.cheerschildcare.com
2. The https://www.cheerschildcare.com (“Website”) is a property of Cheers Child Healthcare LLP(“Cheers Child Care”), a partnership firm registered under Limited Liability Partnership Act, 2008, having its registered office at White Hall Building, August Kranti Road, Kemps Corner, Mumbai – 400026, Maharashtra – India.
3. Cheers Child Care recognises the importance of maintaining your and / or the User’s and/ or Patient’s privacy and are committed to protecting the same. We value the User’s privacy and appreciate the User’s trust in us. This Privacy Policy describes how we treat User information which is made available on https://www.cheerschildcare.com and other offline sources, as well as, an outline of the practices and policies in relation to the collection, use and disclosure of information provided by our Users, when visiting  and / or registering themselves on our Website and domain name https://www.cheerschildcare.com .
4. This Privacy Policy applies to current and former visitors to our website and to every online Users. By visiting and / or using our Website, the User i.e. you, have consented and agreed to this Privacy Policy.
5. Collection of Information:
   a. Your / the User may be provided with a personal health record facility to add, modify, delete and manage the User / Patient health related records and information. The specific terms relating to this are as below, without prejudice to the rest of these Terms and the Privacy Policy:
   1. This facility is only enabled or created for the User after the User has signed up and explicitly accepted these Terms on accessing the website.2. Information available in Patient’s Health Account is of two types:
   A. Patient-created: Information generated and uploaded by the you / the User / the Patient.
   B. Cheers Child Care created: Information generated by you / the User / the Patient consuming a medical service through the Website with the assistance of Cheers Child Care.3.Any Cheers Child Care information which is available on the website shall be on an as-is basis and Cheers Child Care makes no representation to ratify the same. Access to the same includes the exercise of User discretion.b. Information voluntarily provided directly to Cheers Child Care on https://www.cheerschildcare.com :
6. You / the User / the Patient is not required to provide Cheers Child Care directly with any personal information in order to view the Website. However, in order to access and/or use certain content and/or features and/or functions of and/or on the Website, for instance, registering for an appointment / consultation either online or physically or making any payment on the Website, Cheers Child Care may ask the User to provide certain information, including but not limited to:
   A. contact information, such as the User’s name, postal address, email address, phone number, mobile number, delivery address, ip address and contact preferences.
   B. financial information for effecting payment, such as credit / debit card/UPI Id information or other payment portal information and in some cases, government issued identification, such as PAN card. The Website does not collect the credit card / debit card number or expiry date. Any information on credit / debit cards which is obtained is processed by a third party online payment partner.
   C. search queries conducted on the Website.
   D. other content generated by the User or connected to the User’s account.
   E. Correspondence2. You / the User / the Patient, as and when requested, may be required to review the information provided to ensure that the details provided are not found to be inaccurate or deficient and if so, that the same be corrected or amended to the extent feasible. Cheers Child Care shall not be responsible for the authenticity of the information / data which is supplied / provided by you / the User / the Patient or any third party or otherwise.3. Cheer Child Care may now or in the future provide Services where User may be able to converse with Cheer Child Care’s authorized representatives, Doctors or similar stakeholders via online chat, text messages, video call or voice call. When and if the User chooses this option, the records of such conversations, calls or exchanges may be recorded and stored in Cheer Child Care or its Partners servers, in compliance with prevalent laws including but not limited to the Medical Council of India’s requirements for storage of medical records. Such records are dealt with only in accordance with the terms of the Privacy Policy. Cheer Child Care and its Partners accept no liability if you / the User / the Patient chooses to use such a facility to interact with Doctors or other Team members or even if the facility is not used in accordance with the foregoing.c. Non-personal information automatically collected when the User interacts with the Website of Cheers Child Care or related links:

While the User may visit the Website without revealing any personal information, certain information may be collected by the Website automatically. Illustratively:

1. the User’s internet protocol address;
2. the User’s browser type and operating system
3. webpages and advertisements viewed and/or clicked upon within the Website;
4. bandwidth speed and software programs installed on the User’s computer;
5. standard server log information;
6. information collected through data collection technologies in the nature of cookies and web beacons. Cookies are small files that are installed in User browser. The Website will be able to access only cookies installed by it and not those of any other website. Web beacons are codes that deliver graphic images onto the Website and that can recognize certain information on the User’s computer such as cookies, the time and date a page is viewed, etc;
7. any information posted by the User in a public space on the Website or on a third-party social media site belonging to Cheers Child Care;
8. the website from which the User accessed the Website of Cheers Child Care from, the duration of time spent on the Website of Cheers Child Care, pages accessed or which site the User may visit after accessing the Website of Cheers Child Care; and
9. the type of mobile device the User is using or the version of the operating system User computer or device is running.
10. The non-personal information collected automatically on visiting and/or interacting with the Website may be used by Cheers Child Care to run algorithms for its own internal analytics and research as to the demographics, interests and behaviours of various users and to better understand and serve their interests.

d. Use / purpose of information provided to Cheers Child Care: The information provided to Cheers Child Care may be used for the following purposes:

1. to respond to the User’s requests or questions.
2. to confirm the User’s registration for an Appointment.
3. to improve our services.
4. to customize the User’s experience with Cheers Child Care. This could include displaying content based upon the User’s preferences.
5. to look at site trends and customer interests. This would aid in making our Website and packages better. The information provided may be combined with information about the Patient which is received from third parties.
6. for security purposes, so as to protect our company, our Patients records or our Website.
7. you / the User / the Patient may also be enrolled / subscribed to Cheers Child Care newsletter.
8. to send User transactional communications wherein emails or an SMS or whatsapp may be sent to the User about the Patients appointment / consultation.
9. to comply with all statutory obligations such as the requirement of the User’s PAN Card in certain circumstances under the Income Tax Act, 1961.
10. for ensuring compliance with any legal and/or regulatory obligations, including requests if any, from the law enforcement entities and/or to commence and/or defend any legal claim against the User or otherwise.
11. for purposes as otherwise permitted by law.

e. The other recipients, besides the Website, of the information provided:

The information provided to the Website of Cheers Child Care shall be kept confidential and Cheers Child Care will not rent and / or sell such information. However, the said information may be shared and / or disclosed only in certain circumstances, including as below:

1. with third parties who perform services on Cheers Child Care’s behalf such as the concerned personnel who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.
2. ​if we think we have to in order to comply with the law or to protect ourselves, in response to a court order or subpoena. We may also share it if a government agency or investigatory body requests for the purpose of verification of identity / prevention, detection, investigation including cyber incidents, prosecution and punishment of offences, or otherwise it or when we are investigating potential fraud.
3. for any purpose mandated by law, including requirements of legal proceedings and sharing the same with our legal team.
4. with any successor to all or part of our business in a scenario wherein all / part of our business is sold, then we may give our patient list as part of that transaction to the successor / future owner.
5. for the security and protection in any manner whatsoever of the User and/or other users of the Website and/or of the Website and/or of the employees / Team of Cheers Child Care including unauthorised use and/or misuse of the Website.
6. for reasons not described in this policy. However, the User will be notified about the same, in advance.

e. Security:

a. The security of individual accounts of the yours / User / the Patient is entirely the responsibility of you / the User / the Patient and it is recommended that you / the User / the Patient maintains the confidentiality of the account login credentials, including the password and does not share the same with any third party. For the purpose of password security, it is recommended that:
1. an alpha-numeric password is adopted, preferably using both upper-case and lower-case alphabets and symbols;

2. the User should avoid such passwords as are obvious, easily identifiable and/or easily predictable; and

3. the password ought to be changed at regular intervals to ensure better security.

b. Cheers Child Care and/or its employees and/or affiliates will never ask for the User’s password through any means of communication; the same is required to be entered into by the User on the Website interface alone. Should there be any concern of misuse and/or unauthorized access to the User’s account, the User may inform Cheers Child Care immediately at [●relationshipmanager@cheerschildcare.com].

c. It is the responsibility of the User to ensure that irrespective of the nature of the device used by the User to access the Website, the same is secure and all necessary steps are taken to ensure that auto-fillers within the User’s browsers do not cause leakages of critical information.

d. The information provided to Cheers Child Care is stored internally on Cheers Child Care’s systems and the same is protected against unauthorized physical and electronic access including by way of encrypted data storage, password protected data access, firewall against spam attack and data back-up.

e. As stated above, the information provided to Cheers Child Care is shared on a strictly need-to-know basis. Cheers Child Care does not retain any information for any longer than is reasonably required by it for the purpose of its services or beyond such period as may be required by applicable laws in India.

f. The Website provides you / the User / the Patient with the ability to pay online through a third-party payment gateway for some of the Services available on the Website. If you / the User / the Patient chooses to pay online, you / the User / the Patient may be directed to a third-party payment gateway to enable processing of the payment. This transaction will be governed by the terms and conditions and privacy policy of the third-party payment gateway. Cheers Child Care shall not be liable: (i) if any transaction does not fructify or may not be completed; or (ii) for any failure on part of the bank or the credit card or the third party site or agency to perform any of its obligations; or (iii) in respect of any loss or damage arising directly or indirectly arising out of the decline or acceptance of authorization for any transaction, for any reason whatsoever.

g. The personal information may also be processed by the staff operating who work for Cheers Child Care or any other entity. Such staff may be engaged in, inter alia, the fulfilment of the User’s request, the processing of payment details and the provision of support services. By submitting personal information, the User expressly agrees to this transfer, storing or processing. For its part, Cheer Child Care will take all steps reasonably necessary to ensure that the Users’ personal information is securely treated in accordance with this Privacy Policy.

h. Cheers Child Care takes the security of the Website and you / the User / the Patient information seriously and will continue to enhance the same from time to time. However, given that by the very nature of transmission of information online, while Cheer Child Care will take all reasonable measures to protect User information, Cheer Child Care cannot guarantee the absolute security of the information provided to it, particularly in relation to compromise of data as a result of specified hacking. The User hereby absolves Cheer Child Care of any liability for any leakage of data and/or information provided by him/her/it and confirms that Cheer Child Care will not be held responsible for the same.

7. User’s Rights:

Cheers Child Care is committed to not use the information provided for any other purposes than what is stated herein in this Privacy Policy. The User has certain rights in relation to his/her/its personal information depending on the country in which he/she/it is located and/or how Cheers Child Care interacts with you / the User / the Patient. Subject to this Privacy Policy, the following rights are available to all Users, irrespective of where they are situated:

a. While the you / the User / the Patient is not required to provide the personal information that is requested, however, if you / the User / the Patient chooses not to do so, in many cases Cheers Child Care will be unable to provide the User with its services and/or packages and / or respond to any queries that the User may have.

b. Should you / the User / the Patient voluntarily provide the information sought while availing the services or otherwise, you / the User / the Patient does have the option to withdraw its consent, at any point of time, provided the same is communicated in writing to the Website. Should you / the User / the Patient withdraw such consent, the shall have the option of Cheers Child Care not providing the services for which the said information was sought.

c. Access to personal information:
You / the User / the Patient may contact Cheers Child Care at [●relationshipmanager@cheerschildcare.com] and may request that the personal information disclosed to Cheers Child Care be shared with the User.

d. Rectification of personal information:
Cheers Child Care will rectify any incorrect personal information held by it, at the request of the concerned User / Patient, addressed to Cheers Child Care at [●relationshipmanager@cheerschildcare.com].It is the responsibility of you / the User / the Patient to promptly inform Cheers Child Care of any discrepancies in the personal information disclosed to Cheers Child Care. However, there may be limitations to the nature and/or scope of the personal information Cheer Child Care can and/or will rectify and Cheers Child Care reserves all rights in this regard. In certain cases, such as rectifications to name, date of birth etc., Cheers Child Care may request the User to provide documentary support in respect of the same, to minimise the risk of unauthorised access. In the event that you / the User / the Patient chooses to delete any personal information and/or modify it in a way that is not verifiable by Cheers Child Care, or leads to such personal information being incorrect, Cheers Child Care may be unable to provide such User with its services and such deletion and/or modification may be regarded as an intention on the part of the User to discontinue its services.

e. You / the User / the Patient may deactivate their account at any time by sending an email for this purpose to [●relationshipmanager@cheerschildcare.com] and/or refuse to provide any of the information required by the Website. In such cases however, while the User may be able to view the Website, they would be unable to avail of the services as provided, which requires certain information.

f. You / the User / the Patient may decline to permit the Website’s cookies if so permitted by their browser. In such cases however, the User may be unable to use certain features on the Website. Additionally, the User can set preferences as to acceptance of cookies from their browser or may delete all cookies from their browser at any time.

8. Third-party websites:

If the User clicks on one of the links to third party websites, the User may be taken to websites that Cheers Child Care does not control. This Policy does not apply to the privacy practices of those websites. It will be the sole responsibility of the User to read the privacy policy of the other concerned websites carefully. Cheers Child Care is not responsible for the third-party websites.

9. Grievance Officer:

In accordance with Information Technology Act 2000 and Rules made there under, the name and contact details of the Grievance Officer are provided below:

On any grievance being raised, in writing, the Grievance Officer will endeavour to address the concerned grievance within one month from the date of receipt of the grievance in writing. Any such grievance will be addressed in accordance with best practice and applicable law.

If the User have any questions about this Policy or other privacy concerns, the User can also email us.

10. Updates to this Policy:

Cheers Child Care reserves the right to modify this Privacy Policy from time to time at its sole discretion. While the Users may be notified of any material changes, it is responsibility of the User to periodically check for changes and/or updates whilst using the Website. The User will be bound by the Privacy Policy as modified from time to time.

11. Jurisdiction:

If User choose to visit the Website, User visit and any dispute over privacy is subject to this Policy and the Website’s terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India and the Courts of Mumbai.

12. Applicable Laws:

This document is published in accordance with the provisions of applicable laws including but not limited to the following :

1. Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002,
2. Information Technology Act, 2000, the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 and the Information Technology (Intermediaries Guidelines) Rules, 2011.

1. This Privacy Policy applies to https://www.cheerschildcare.com/socc/ .
   
   
2. The https://www.cheerschildcare.com/socc/ (“Website”) is a property of Second Opinion Online Consultation for Children LLP (“SOCC”), a partnership firm registered under Limited Liability Partnership Act, 2008, having its registered office at White Hall Building, August Kranti Road, Kemps Corner, Mumbai – 400026, Maharashtra – India.
   
   
3. SOCC recognises the importance of maintaining your and / or the User’s and/ or Patient’s privacy and are committed to protecting the same. We value the User’s privacy and appreciate the User’s trust in us. This Privacy Policy describes how we treat User information which is made available on https://www.cheerschildcare.com/socc/ and other offline sources, as well as, an outline of the practices and policies in relation to the collection, use and disclosure of information provided by our Users, when visiting  and / or registering themselves on our Website and domain name https://www.cheerschildcare.com/socc/.
   
   
4. This Privacy Policy applies to current and former visitors to our website and to every online Users. By visiting and / or using our Website, the User i.e. you, have consented and agreed to this Privacy Policy.
   
   
5. Collection of Information:
   a. Your / the User may be provided with a personal health record facility to add, modify, delete and manage the User / Patient health related records and information. The specific terms relating to this are as below, without prejudice to the rest of these Terms and the Privacy Policy:
   
   1. This facility is only enabled or created for the User after the User has signed up and explicitly accepted these Terms on accessing the website.
   
   2. Information available in Patient’s Health Account is of two types:
   A. Patient-created: Information generated and uploaded by the you / the User / the Patient.
   B. SOCC created: Information generated by you / the User / the Patient consuming a medical service through the Website with the assistance of SOCC.
   
   3. Any SOCC information which is available on the website shall be on an as-is basis and SOCC makes no representation to ratify the same. Access to the same includes the exercise of User discretion.
   
   b. Information voluntarily provided directly to SOCC on https://www.cheerschildcare.com/socc/ :
   1. You / the User / the Patient is not required to provide SOCC directly with any personal information in order to view the Website. However, in order to access and/or use certain content and/or features and/or functions of and/or on the Website, for instance, registering for an appointment / consultation either online or physically or making any payment on the Website, SOCC may ask the User to provide certain information, including but not limited to:
   
   A. contact information, such as the User’s name, postal address, email address, phone number, mobile number, delivery address, ip address and contact preferences.
   B. financial information for effecting payment, such as credit / debit card/UPI Id information or other payment portal information and in some cases, government issued identification, such as PAN card. The Website does not collect the credit card / debit card number or expiry date. Any information on credit / debit cards which is obtained is processed by a third party online payment partner.
   C. search queries conducted on the Website.
   D. other content generated by the User or connected to the User’s account.
   E. correspondence
   
   2. You / the User / the Patient, as and when requested, may be required to review the information provided to ensure that the details provided are not found to be inaccurate or deficient and if so, that the same be corrected or amended to the extent feasible. SOCC shall not be responsible for the authenticity of the information / data which is supplied / provided by you / the User / the Patient or any third party or otherwise.
   
   3. Cheer Child Care may now or in the future provide Services where User may be able to converse with Cheer Child Care’s authorized representatives, Doctors or similar stakeholders via online chat, text messages, video call or voice call. When and if the User chooses this option, the records of such conversations, calls or exchanges may be recorded and stored in Cheer Child Care or its Partners servers, in compliance with prevalent laws including but not limited to the Medical Council of India’s requirements for storage of medical records. Such records are dealt with only in accordance with the terms of the Privacy Policy. Cheer Child Care and its Partners accept no liability if you / the User / the Patient chooses to use such a facility to interact with Doctors or other Team members or even if the facility is not used in accordance with the foregoing.
   
   c. Non-personal information automatically collected when the User interacts with the Website of SOCC or related links:While the User may visit the Website without revealing any personal information, certain information may be collected by the Website automatically. Illustratively:
   
   1. the User’s internet protocol address;
   2.the User’s browser type and operating system;
   3. webpages and advertisements viewed and/or clicked upon within the Website;
   4. bandwidth speed and software programs installed on the User’s computer;
   5. standard server log information;
   6. information collected through data collection technologies in the nature of cookies and web beacons. Cookies are small files that are installed in User browser. The Website will be able to access only cookies installed by it and not those of any other website. Web beacons are codes that deliver graphic images onto the Website and that can recognize certain information on the User’s computer such as cookies, the time and date a page is viewed, etc;
   7. any information posted by the User in a public space on the Website or on a third-party social media site belonging to SOCC;
   8. ​the website from which the User accessed the Website of SOCC from, the duration of time spent on the Website of SOCC, pages accessed or which site the User may visit after accessing the Website of SOCC; and
   9. the type of mobile device the User is using or the version of the operating system User computer or device is running.
   The non-personal information collected automatically on visiting and/or interacting with the Website may be used by SOCC to run algorithms for its own internal analytics and research as to the demographics, interests and behaviours of various users and to better understand and serve their interests.
   
   d. Use / purpose of information provided to SOCC:The information provided to SOCC may be used for the following purposes:
   
   1. to respond to the User’s requests or questions.
   
   2. to confirm the User’s registration for an Appointment.
   
   3. to improve our services.
   
   4. to customize the User’s experience with SOCC. This could include displaying content based upon the User’s preferences.
   
   5. to look at site trends and customer interests. This would aid in making our Website and packages better. The information provided may be combined with information about the Patient which is received from third parties.
   
   6. for security purposes, so as to protect our company, our Patients records or our Website.
   
   7. you / the User / the Patient may also be enrolled / subscribed to SOCC newsletter.
   
   8. to send User transactional communications wherein emails or an SMS or whatsapp may be sent to the User about the Patients appointment / consultation.
   
   9. to comply with all statutory obligations such as the requirement of the User’s PAN Card in certain circumstances under the Income Tax Act, 1961.
   
   10. for ensuring compliance with any legal and/or regulatory obligations, including requests if any, from the law enforcement entities and/or to commence and/or defend any legal claim against the User or otherwise.
   
   11. for purposes as otherwise permitted by law.
   
   e. The other recipients, besides the Website, of the information provided:
   The information provided to the Website of SOCC shall be kept confidential and SOCC will not rent and / or sell such information. However, the said information may be shared and / or disclosed only in certain circumstances, including as below:
   
   1. with third parties who perform services on SOCC’s behalf such as the concerned personnel who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.
   
   2. ​if we think we have to in order to comply with the law or to protect ourselves, in response to a court order or subpoena. We may also share it if a government agency or investigatory body requests for the purpose of verification of identity / prevention, detection, investigation including cyber incidents, prosecution and punishment of offences, or otherwise it or when we are investigating potential fraud.
   
   3. for any purpose mandated by law, including requirements of legal proceedings and sharing the same with our legal team.
   
   4. with any successor to all or part of our business in a scenario wherein all / part of our business is sold, then we may give our patient list as part of that transaction to the successor / future owner.
   
   5. for the security and protection in any manner whatsoever of the User and/or other users of the Website and/or of the Website and/or of the employees / Team of SOCC including unauthorised use and/or misuse of the Website.
   
   6. for reasons not described in this policy. However, the User will be notified about the same, in advance.
   
   
6. Security:
   a. The security of individual accounts of the yours / User / the Patient is entirely the responsibility of you / the User / the Patient and it is recommended that you / the User / the Patient maintains the confidentiality of the account login credentials, including the password and does not share the same with any third party. For the purpose of password security, it is recommended that:
   
   1. an alpha-numeric password is adopted, preferably using both upper-case and lower-case alphabets and symbols;
   2. the User should avoid such passwords as are obvious, easily identifiable and/or easily predictable; and
   3. the password ought to be changed at regular intervals to ensure better security.
   
   b. SOCC and/or its employees and/or affiliates will never ask for the User’s password through any means of communication; the same is required to be entered into by the User on the Website interface alone. Should there be any concern of misuse and/or unauthorized access to the User’s account, the User may inform SOCC immediately at [●relationshipmanager@cheerschildcare.com].
   
   c. It is the responsibility of the User to ensure that irrespective of the nature of the device used by the User to access the Website, the same is secure and all necessary steps are taken to ensure that auto-fillers within the User’s browsers do not cause leakages of critical information.
   
   d. The information provided to SOCC is stored internally on SOCC’s systems and the same is protected against unauthorized physical and electronic access including by way of encrypted data storage, password protected data access, firewall against spam attack and data back-up.
   
   e. As stated above, the information provided to SOCC is shared on a strictly need-to-know basis. SOCC does not retain any information for any longer than is reasonably required by it for the purpose of its services or beyond such period as may be required by applicable laws in India.
   
   f. The Website provides you / the User / the Patient with the ability to pay online through a third-party payment gateway for some of the Services available on the Website. If you / the User / the Patient chooses to pay online, you / the User / the Patient may be directed to a third-party payment gateway to enable processing of the payment. This transaction will be governed by the terms and conditions and privacy policy of the third-party payment gateway. SOCC shall not be liable: (i) if any transaction does not fructify or may not be completed; or (ii) for any failure on part of the bank or the credit card or the third party site or agency to perform any of its obligations; or (iii) in respect of any loss or damage arising directly or indirectly arising out of the decline or acceptance of authorization for any transaction, for any reason whatsoever.
   
   g. The personal information may also be processed by the staff operating who work for SOCC or any other entity. Such staff may be engaged in, inter alia, the fulfilment of the User’s request, the processing of payment details and the provision of support services. By submitting personal information, the User expressly agrees to this transfer, storing or processing. For its part, Cheer Child Care will take all steps reasonably necessary to ensure that the Users’ personal information is securely treated in accordance with this Privacy Policy.
   
   h. SOCC takes the security of the Website and you / the User / the Patient information seriously and will continue to enhance the same from time to time. However, given that by the very nature of transmission of information online, while Cheer Child Care will take all reasonable measures to protect User information, Cheer Child Care cannot guarantee the absolute security of the information provided to it, particularly in relation to compromise of data as a result of specified hacking. The User hereby absolves Cheer Child Care of any liability for any leakage of data and/or information provided by him/her/it and confirms that Cheer Child Care will not be held responsible for the same.
   
   
7. User’s Rights:
   SOCC is committed to not use the information provided for any other purposes than what is stated herein in this Privacy Policy. The User has certain rights in relation to his/her/its personal information depending on the country in which he/she/it is located and/or how SOCC interacts with you / the User / the Patient. Subject to this Privacy Policy, the following rights are available to all Users, irrespective of where they are situated:
   
   a. While the you / the User / the Patient is not required to provide the personal information that is requested, however, if you / the User / the Patient chooses not to do so, in many cases SOCC will be unable to provide the User with its services and/or packages and / or respond to any queries that the User may have.
   
   b. Should you / the User / the Patient voluntarily provide the information sought while availing the services or otherwise, you / the User / the Patient does have the option to withdraw its consent, at any point of time, provided the same is communicated in writing to the Website. Should you / the User / the Patient withdraw such consent, the shall have the option of SOCC not providing the services for which the said information was sought.
   
   c. Access to personal information:
   You / the User / the Patient may contact SOCC at [●relationshipmanager@cheerschildcare.com] and may request that the personal information disclosed to SOCC be shared with the User.
   
   d. Rectification of personal information:
   SOCC will rectify any incorrect personal information held by it, at the request of the concerned User / Patient, addressed to SOCC at [●relationshipmanager@cheerschildcare.com].It is the responsibility of you / the User / the Patient to promptly inform SOCC of any discrepancies in the personal information disclosed to SOCC. However, there may be limitations to the nature and/or scope of the personal information Cheer Child Care can and/or will rectify and SOCC reserves all rights in this regard. In certain cases, such as rectifications to name, date of birth etc., SOCC may request the User to provide documentary support in respect of the same, to minimise the risk of unauthorised access. In the event that you / the User / the Patient chooses to delete any personal information and/or modify it in a way that is not verifiable by SOCC, or leads to such personal information being incorrect, SOCC may be unable to provide such User with its services and such deletion and/or modification may be regarded as an intention on the part of the User to discontinue its services.
   
   e. You / the User / the Patient may deactivate their account at any time by sending an email for this purpose to [●relationshipmanager@cheerschildcare.com] and/or refuse to provide any of the information required by the Website. In such cases however, while the User may be able to view the Website, they would be unable to avail of the services as provided, which requires certain information.
   
   f. You / the User / the Patient may decline to permit the Website’s cookies if so permitted by their browser. In such cases however, the User may be unable to use certain features on the Website. Additionally, the User can set preferences as to acceptance of cookies from their browser or may delete all cookies from their browser at any time.
   
   
8. End User Account and Data Privacy
   a. Definitions: The terms “personal information” and “sensitive personal data or information” are defined under the SPI Rules, and are reproduced in the Privacy Policy.
   
   b Data Collection: SOCC may, through its Services, collect information related to the devices used to access the Website, as well as anonymous usage data. This information will be utilized solely for the purpose of enhancing the quality of SOCC’s services and developing new services.
   
   c. Collection, Usage and Storage of Personal Information and Data:
   
   1. The Website allows SOCC to access registered Users’ personal email, phone number and / or other personal information for communication purposes, such as facilitating appointment bookings, conducting online consultations and obtaining feedback on Practitioners and their practice
   
   2. SOCC may collect and store sensitive information of the patient, including medical data and other sensitive information, for the purpose of providing comprehensive medical consultation services.
   
   3. This information will be used solely for diagnostic, treatment, and follow-up purposes, and will be handled with the utmost confidentiality and security measures in accordance with applicable laws and regulations.
   
   4. By using our services, patients consent to the collection, processing, and storage of their sensitive information by SOCC for the aforementioned purposes.
   
   5. The patient’s personal and sensitive data will be stored and managed as per the applicable Indian laws, rules and regulations regarding data storage and management, regardless of the patient’s location during teleconferencing or consultation.
   
   d. User Understanding:
   Users are expected to read and understand the Privacy Policy to ensure awareness of:

• The collection of certain information.
• The purpose of the information collection.
• The intended recipients of the information.
• The nature of information collection and retention.
• The identity and contact details of the agency collecting and retaining the information.
• The various rights available to Users regarding their information.
  
  e. Authenticity of Information: SOCC shall not be responsible for the authenticity of the personal information or sensitive personal data supplied by the User.
  
  f. User Responsibilities:
  1. Users are responsible for maintaining the confidentiality of their account access information and passwords. They are liable for all usage of their accounts, whether or not authorized.
  
  2. Users must promptly report any unauthorized use of their accounts to SOCC. SOCC is not liable for any breach or unauthorized usage of the account.
  
  3. While SOCC will make a sincere effort to comply with global privacy and data protection laws, it is acknowledged that IP addresses are not always traceable and trackable. Therefore, the User expressly consents to being governed by Indian data protection and privacy laws.
  
  g. Accuracy of Information: SOCC reserves the right to discontinue Services to Users if the provided information is found to be untrue, inaccurate, not current, or incomplete.
  
  h. Usage of Information: SOCC may use information collected from Users for debugging and customer support-related issues.
  
  i. The User acknowledges that personal and sensitive data storage may be facilitated through third-party entities, and SOCC is not liable for storage, deletion, or any data breaches that may occur through / by these third-party entities.

9. Third-party websites:
   If the User clicks on one of the links to third party websites, the User may be taken to websites that SOCC does not control. This Policy does not apply to the privacy practices of those websites. It will be the sole responsibility of the User to read the privacy policy of the other concerned websites carefully. SOCC is not responsible for the third-party websites.
   
   
10. Grievance Officer:
    In accordance with Information Technology Act 2000 and Rules made there under, the name and contact details of the Grievance Officer are provided below:

On any grievance being raised, in writing, the Grievance Officer will endeavour to address the concerned grievance within one month from the date of receipt of the grievance in writing. Any such grievance will be addressed in accordance with best practice and applicable law.

If the User have any questions about this Policy or other privacy concerns, the User can also email us.

11. Updates to this Policy:

SOCC reserves the right to modify this Privacy Policy from time to time at its sole discretion. While the Users may be notified of any material changes, it is responsibility of the User to periodically check for changes and/or updates whilst using the Website. The User will be bound by the Privacy Policy as modified from time to time.

12. Jurisdiction:

If User choose to visit the Website, User visit and any dispute over privacy is subject to this Policy and the Website’s terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India and the Courts of Mumbai.

13. Applicable Laws:

This document is published in accordance with the provisions of applicable laws including but not limited to the following :

a. Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002,

b. Information Technology Act, 2000, the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 and the Information Technology (Intermediaries Guidelines) Rules, 2011.